Selasa, 13 Desember 2011

Task of Management

Nama:Sandy
NIM:2011145002
Jurusan: Hotel Management


Answer No.1:
                The conclusion of the reading is meant as a leader hvasi weshould all be able to govern, lead, motivate all employees so thatall the objectives of a company / organization can be achieved. In addition A leader must also be able to provide a good exemplarof its employees to be applicable to all these good qualities at work everyday.

Answer No.2:
            This definition of leadership, I think, captures the leadership essentials of inspiration and preparation. Effective leadership is based upon ideas, but won't happen unless those ideas can be communicated to others in a way that engages them.
Put even more simply, the leader is the inspiration and director of the action. He is the person in the group that possesses the combination of personality and leadership skills that makes others want to follow his direction.
In business, leadership is welded to performance. Those who are viewed as effective leaders are those who increase their company's bottom lines.
To further confuse the definition of leadership, we tend to use the terms "leadership" and "management" interchangeably, referring to a company's management structure as its leadership, or to individuals who are actually managers as the "leaders" of various management teams.
I am not saying that this is a bad thing, just pointing out that leadership involves more. To be effective, a leader certainly has to manage the resources at her disposal. But leadership also involves communicating, inspiring and supervising - just to name three more of the primary leadership skills a leader has to have to be successful.
Is a leader born or made? While there are people who seem to be naturally endowed with more leadership abilities than others, I believe that people can learn to become leaders by improving particular leadership skills.
Answer No.3:
                Duty seems old-fashioned these days. You hear few people talk about it, but it is vital to leadership from within. Duty is a concept that says people have an obligation to behave in particular ways and undertake tasks because of an allegiance to something greater. One might feel a duty to family or friends, to an entity, or to an idea. The exact nature of an obligation isn't as important in this case as the necessity of fulfilling it.
                You can't lead from inside an organization if all that motivates you is your own self-interest. You can't dismiss self-interest, but, really, there are better and more efficient ways of serving it. And you can't lead inside an organization if you feel no bond to it and its mission. If you do have the connection, then you are acting from duty, which is something you can practice in many ways under different circumstances.
It's necessary to remember why you do something if you are actually to accomplish it. You can easily lose your way, winding up doing something completely different that doesn't really achieve what you wanted in the first place. Act from duty, though, and you keep the fundamental principle before you.

                Be Committed

Acting from duty also isn't enough without commitment. It is one of the most common human traits to begin something and then, for whatever reason, to give up — usually while telling yourself that it's either not your fault or fooling yourself into thinking you accomplished what you wanted to. Listen to others and to yourself and hear the excuses. Don't beat yourself (or others) over this because it is part of human nature. To lead, however, you need to get beyond the willingness to give up. You must insist on doing what you have said you will do. Duty may support the end, but commitment is about the means and the process — the journey. You can't lead if you don't want to go where you must or if you aren't willing to keep putting one foot in front of the other. This is why duty and commitment are crucial.
Don't Wait for Others
People often abdicate their own responsibility and look to those in power instead. They assume the person in charge will take care of all the problems. But a funny thing happens. When you wait for the powers that be to ride in like the cavalry, they never show up. Ironically, that's largely because those authorities can't make things better. At best, they can rally others and help channel their help into useful action.
As you can see, the powers that be are actually highly dependent on all the other people in the organization. You wait for them, but in reality, they wait for you. It's a circle that can keep you chasing your own tail for years. The only way out is to become a leader by doing. When you stop waiting for others, they may find that you're the one they've been waiting for, giving you more freedom than you might think.
Must Do
It seems clear that if you're going to become a leader from within an organization, you need to take action. It's not enough to want to take action. You have to know that you need to take action.
People don't act without reason. What compels them may be selfish or selfless. They may work from intellectual curiosity or emotional fervor. Their motives might be well thought out or they might come on utter impulse. The one constant is that there is something they want. If they wanted nothing from the situation, they would do nothing.
You need a must, an imperative that comes from your belief in the goals or principles or even possibilities of the organization. It's good if you have personal reasons as well, but only if they augment the desire to help the group in its endeavors. If you act solely from your own desires, then you won't be leading. You'll be running a con job to get what you want — and people will know it.
When you act from something higher, however, you offer inspiration and vision because you are connecting action with principle, and that is motivation. You're offering an opportunity to experience something that is rare in the world. That's a big reason why people respond. They want a taste of that in their lives.
Answer No.4:
                The three major styles of leadership are:

  • Authoritarian or autocratic
  • Participative or democratic
  • Delegative or Free Reign
Although good leaders use all three styles, with one of them normally dominant, bad leaders tend to stick with one style.
If i am a leadership i will use


PARTICIPATIVE
Because,
This style involves the leader including one or more employees in the decision making process (determining what to do and how to do it). However, the leader maintains the final decision making authority. Using this style is not a sign of weakness, rather it is a sign of strength that your employees will respect.
This is normally used when you have part of the information, and your employees have other parts. Note that a leader is not expected to know everything — this is why you employknowledgeable and skillful employees. Using this style is of mutual benefit — it allows them to become part of the team and allows you to make better decisions.


DELEGATIVE
In this style, the leader allows the employees to make the decisions. However, the leader is still responsible for the decisions that are made. This is used when employees are able to analyze the situation and determine what needs to be done and how to do it. You cannot do everything! You must set priorities and delegate certain tasks.
This is not a style to use so that you can blame others when things go wrong, rather this is a style to be used when you fully trust and confidence in the people below you. Do not be afraid to use it, however, use it wisely!


NOTE: This is also known as laissez faire (or lais·ser faire), which is the noninterference in the affairs of others. [French : laissez, second person pl. imperative of laisser, to let, allow + faire, to do

Jumat, 02 Desember 2011

"JOB DESC FRONT OFFICE, HOUSEKEEPING, F&B, HRD, ACCOUNTING"


 Nama: Sandy
NIM: 2011145002
Jurusan: Hotel management
 

FRONT OFFICE
Front Office is the mirror of quality hotels for the first time
for guests upon entering a hotel, for the readiness, alertness,
accuracy and the ability of all employees in the front office
in carrying out the functions of duties and responsibilities is
decisive in giving the impression good or less good or
poorly on the guests the hotel before the guests get
service and the experience of others when they come to
whether or not to stay at a hotel. Remember there is a boost of motivation
a slogan for the front office staff as follows: "WE DO
NOT HAVE A SECOND CHANCE TO GIVE TO GOOD IMPRESSION
OUR GUESTS "(We never get a second chance
to give a good impression to our guests).
Hotel front office (front office) is operationally related
with guests and work area not far from the lobby, the areas most
bustling to and fro his guest, and therefore this section referred to as
the front office. Hotel front office is one part of
The most important hotel in terms of realizing the objectives to be
achieved by the hotel. The purpose of the hotel's front office is as
the following:

a. Increasing the occupancy rate of hotel rooms as well as revenue
year to year
b. Increase the number of guests subscriptions
c. Meet the needs and satisfaction of guests in good, proper and
quickly to the guest
d. Forming a positive image of the hotel

Hotel front office has a function in realizing the goal of
hotel, the function is performed by officers of the front office daily,
As for these functions are:

a. Selling rooms, activities undertaken include: receiving
room reservations, guest registration, room block
b. Provides information on all products, facilities, services
and activities at the hotel and outside the hotel
c. Coordinate to other relevant sections in order
meet the wishes of guests and providing services
maximum
d. Report the current status of rooms
e. Notes, check payments and handle guest accounts
guest
f. Creating a report by the hotel dibutuhan
g. Provide telecommunications services to guests
h. Providing services of luggage room
i. Resolving guest complaints

Besides having an important function, the front office also plays an important role
in terms of hotel service and achievement of objectives of providing
service expected by guests, forming the image of the hotel and
the maximum revenue. Role, among others:
a. Giving information
Front office clerk is expected to provide information
clear, correct and fast about the products, facilities, activities,
service at the hotel or outside the hotel, the information
given not only limited to guests but the information
needed by colleagues / other colleagues.
b. The seller (sales person)
Front office clerk required to have soul to sell, in addition to
because the primary function of selling hotel products, this section is
part that is often associated directly with the hotel guests.
c. management representative
Front office clerk in certain circumstances may play a role
as a representative of management to address / solve the problem
arising out of hours management
d. data storage
The source data comes from many hotel activities report made
by front office personnel and data storage are also in
the front office, therefore the data created and stored
must always be current, so that management can make decisions
and appropriate policies for the future
e. diplomatically
Front office clerk in certain circumstances be expected
able to act diplomatically so that it can
maintaining good relationships with guests and other parties.
f. problem solver
Front office clerk is expected to solve problems
experienced by the guests, not least the problems stemming from the
other.
g. PR
Officials in both the front office role, active in
associated with the guests and the surrounding community in order to place
harmonious relationship and impact on image formation
A good hotel

Here is Front Office Organization chart:



HOUSEKEEPING

Housekeeping departments (housekeeping) consists of sections.
In each section the duty and function of each.
In performing its duties, the section that there should be intertwined
good cooperation. With the coordination and cooperation
A healthy then it will be able to create a dynamic working atmosphere
and conducive.
In general, the Department of Housekeeping (housekeeping) have
function to maintain the cleanliness, neatness and completeness kamarkamar
guests, restaurants, bars and public places in hotels
including places for the employees except the kitchen (kitchen).
Departments (Housekeeping) in addition to housekeeping functions
above also has a function to keep the age of equipment and supplies
owned by the hotel to the fullest.
Housekeeping departments (housekeeping) consists of sections.
In each section the duty and function of each.
In performing its duties, the section that there should be intertwined
good cooperation. With the coordination and cooperation
A healthy then it will be able to create a dynamic working atmosphere
and conducive.
In general, the Department of Housekeeping (housekeeping) have
function to maintain the cleanliness, neatness and completeness kamarkamar
guests, restaurants, bars and public places in hotels
including places for the employees except the kitchen (kitchen).
Departments (Housekeeping) in addition to housekeeping functions
above also has a function to keep the age of equipment and supplies
owned by the hotel to the fullest.

Here is Housekeeping Organization chart:

















 FOOD AND BEVERAGES


The biggest income from the management of a hotel is
sales rooms, and the second largest revenue is the sale
food and beverages, whether sold in a restaurant outlets
owned by the hotel and food and beverage sales
through room service (room service) implementation of the provision and
processing, presentation and sale of food and beverages are in
under the responsibility of the Division of Food and Beverage / Food and
Beverage Division. If we needed any sort of hotel guests
in addition to stay and rest by providing rooms
comfortable and clean with a quick and precise service, the provision
food and beverage service at the hotel is a must
so that guests can stay comfortable and enjoyable at the hotel
them. In star hotels we encountered some very general
restaurant and bar that opened for the benefit of hotel guests, but
today many hotel restaurants in the hotel visit
also by customers who aim only to enjoy food
sold in the hotel restaurant for example, lunch time,
dinner and for other purposes related to the service
food and beverages. In addition to increasing hotel revenue
provision of food and beverages can also improve the image of the hotel
those in the community.
 Here is F&B organization chart:


















HUMAN RESOURCES

The main functions of the Human Resources Department
is to provide employees who are competent and
professionally oriented to customer satisfaction

  Main tasks of the Human Resources Department are:
a. perform the process of hiring
b. conduct employee training
c. creating a quality assurance system
d. system creates a mutation, promotion and demotion
e. fostering administrative staffing
f. foster payroll systems, incentives and fringe benefits
 Here is human Resources Department Organazation Chart:




















ACCOUNTING

The main function of accounting is to record, store
the entire hotel and financial transaction data processing of transaction data
finance to produce financial information. in accounting
financial information is better known as the report
finance. Data is a collection of facts that do not have meaning
while information is data that has been processed so that it can
information especially useful for users to perform functions
planning, control and business decision-making.

Accounting also has authority over the hotel cash, salaries of employees, and shall provide financial reports every month and every
year.All revenue from the Front Office, Housekeeping, F & B, Store Room, Sales & Marketting all deposited to the administration to be managed again as income the hotel.
 
Here is Accounting Department organization chart: