Nama: Sandy
NIM: 2011145002
Jurusan: Hotel management
FRONT OFFICE
NIM: 2011145002
Jurusan: Hotel management
FRONT OFFICE
Front Office is the mirror of quality hotels for the first time
for guests upon entering a hotel, for the readiness, alertness,
accuracy and the ability of all employees in the front office
in carrying out the functions of duties and responsibilities is
decisive in giving the impression good or less good or
poorly on the guests the hotel before the guests get
service and the experience of others when they come to
whether or not to stay at a hotel. Remember there is a boost of motivation
a slogan for the front office staff as follows: "WE DO
NOT HAVE A SECOND CHANCE TO GIVE TO GOOD IMPRESSION
OUR GUESTS "(We never get a second chance
to give a good impression to our guests).
Hotel front office (front office) is operationally related
with guests and work area not far from the lobby, the areas most
bustling to and fro his guest, and therefore this section referred to as
the front office. Hotel front office is one part of
The most important hotel in terms of realizing the objectives to be
achieved by the hotel. The purpose of the hotel's front office is as
the following:
a. Increasing the occupancy rate of hotel rooms as well as revenue
year to year
b. Increase the number of guests subscriptions
c. Meet the needs and satisfaction of guests in good, proper and
quickly to the guest
d. Forming a positive image of the hotel
for guests upon entering a hotel, for the readiness, alertness,
accuracy and the ability of all employees in the front office
in carrying out the functions of duties and responsibilities is
decisive in giving the impression good or less good or
poorly on the guests the hotel before the guests get
service and the experience of others when they come to
whether or not to stay at a hotel. Remember there is a boost of motivation
a slogan for the front office staff as follows: "WE DO
NOT HAVE A SECOND CHANCE TO GIVE TO GOOD IMPRESSION
OUR GUESTS "(We never get a second chance
to give a good impression to our guests).
Hotel front office (front office) is operationally related
with guests and work area not far from the lobby, the areas most
bustling to and fro his guest, and therefore this section referred to as
the front office. Hotel front office is one part of
The most important hotel in terms of realizing the objectives to be
achieved by the hotel. The purpose of the hotel's front office is as
the following:
a. Increasing the occupancy rate of hotel rooms as well as revenue
year to year
b. Increase the number of guests subscriptions
c. Meet the needs and satisfaction of guests in good, proper and
quickly to the guest
d. Forming a positive image of the hotel
Hotel front office has a function in realizing the goal of
hotel, the function is performed by officers of the front office daily,
As for these functions are:
a. Selling rooms, activities undertaken include: receiving
room reservations, guest registration, room block
b. Provides information on all products, facilities, services
and activities at the hotel and outside the hotel
c. Coordinate to other relevant sections in order
meet the wishes of guests and providing services
maximum
d. Report the current status of rooms
e. Notes, check payments and handle guest accounts
guest
f. Creating a report by the hotel dibutuhan
g. Provide telecommunications services to guests
h. Providing services of luggage room
i. Resolving guest complaints
hotel, the function is performed by officers of the front office daily,
As for these functions are:
a. Selling rooms, activities undertaken include: receiving
room reservations, guest registration, room block
b. Provides information on all products, facilities, services
and activities at the hotel and outside the hotel
c. Coordinate to other relevant sections in order
meet the wishes of guests and providing services
maximum
d. Report the current status of rooms
e. Notes, check payments and handle guest accounts
guest
f. Creating a report by the hotel dibutuhan
g. Provide telecommunications services to guests
h. Providing services of luggage room
i. Resolving guest complaints
Besides having an important function, the front office also plays an important role
in terms of hotel service and achievement of objectives of providing
service expected by guests, forming the image of the hotel and
the maximum revenue. Role, among others:
a. Giving information
Front office clerk is expected to provide information
clear, correct and fast about the products, facilities, activities,
service at the hotel or outside the hotel, the information
given not only limited to guests but the information
needed by colleagues / other colleagues.
b. The seller (sales person)
Front office clerk required to have soul to sell, in addition to
because the primary function of selling hotel products, this section is
part that is often associated directly with the hotel guests.
c. management representative
Front office clerk in certain circumstances may play a role
as a representative of management to address / solve the problem
arising out of hours management
d. data storage
The source data comes from many hotel activities report made
by front office personnel and data storage are also in
the front office, therefore the data created and stored
must always be current, so that management can make decisions
and appropriate policies for the future
e. diplomatically
Front office clerk in certain circumstances be expected
able to act diplomatically so that it can
maintaining good relationships with guests and other parties.
f. problem solver
Front office clerk is expected to solve problems
experienced by the guests, not least the problems stemming from the
other.
g. PR
Officials in both the front office role, active in
associated with the guests and the surrounding community in order to place
harmonious relationship and impact on image formation
A good hotel
in terms of hotel service and achievement of objectives of providing
service expected by guests, forming the image of the hotel and
the maximum revenue. Role, among others:
a. Giving information
Front office clerk is expected to provide information
clear, correct and fast about the products, facilities, activities,
service at the hotel or outside the hotel, the information
given not only limited to guests but the information
needed by colleagues / other colleagues.
b. The seller (sales person)
Front office clerk required to have soul to sell, in addition to
because the primary function of selling hotel products, this section is
part that is often associated directly with the hotel guests.
c. management representative
Front office clerk in certain circumstances may play a role
as a representative of management to address / solve the problem
arising out of hours management
d. data storage
The source data comes from many hotel activities report made
by front office personnel and data storage are also in
the front office, therefore the data created and stored
must always be current, so that management can make decisions
and appropriate policies for the future
e. diplomatically
Front office clerk in certain circumstances be expected
able to act diplomatically so that it can
maintaining good relationships with guests and other parties.
f. problem solver
Front office clerk is expected to solve problems
experienced by the guests, not least the problems stemming from the
other.
g. PR
Officials in both the front office role, active in
associated with the guests and the surrounding community in order to place
harmonious relationship and impact on image formation
A good hotel
Here is Front Office Organization chart:
HOUSEKEEPING
Housekeeping departments (housekeeping) consists of sections.
In each section the duty and function of each.
In performing its duties, the section that there should be intertwined
good cooperation. With the coordination and cooperation
A healthy then it will be able to create a dynamic working atmosphere
and conducive.
In general, the Department of Housekeeping (housekeeping) have
function to maintain the cleanliness, neatness and completeness kamarkamar
guests, restaurants, bars and public places in hotels
including places for the employees except the kitchen (kitchen).
Departments (Housekeeping) in addition to housekeeping functions
above also has a function to keep the age of equipment and supplies
owned by the hotel to the fullest.
Housekeeping departments (housekeeping) consists of sections.
In each section the duty and function of each.
In performing its duties, the section that there should be intertwined
good cooperation. With the coordination and cooperation
A healthy then it will be able to create a dynamic working atmosphere
and conducive.
In general, the Department of Housekeeping (housekeeping) have
function to maintain the cleanliness, neatness and completeness kamarkamar
guests, restaurants, bars and public places in hotels
including places for the employees except the kitchen (kitchen).
Departments (Housekeeping) in addition to housekeeping functions
above also has a function to keep the age of equipment and supplies
owned by the hotel to the fullest.
In each section the duty and function of each.
In performing its duties, the section that there should be intertwined
good cooperation. With the coordination and cooperation
A healthy then it will be able to create a dynamic working atmosphere
and conducive.
In general, the Department of Housekeeping (housekeeping) have
function to maintain the cleanliness, neatness and completeness kamarkamar
guests, restaurants, bars and public places in hotels
including places for the employees except the kitchen (kitchen).
Departments (Housekeeping) in addition to housekeeping functions
above also has a function to keep the age of equipment and supplies
owned by the hotel to the fullest.
Housekeeping departments (housekeeping) consists of sections.
In each section the duty and function of each.
In performing its duties, the section that there should be intertwined
good cooperation. With the coordination and cooperation
A healthy then it will be able to create a dynamic working atmosphere
and conducive.
In general, the Department of Housekeeping (housekeeping) have
function to maintain the cleanliness, neatness and completeness kamarkamar
guests, restaurants, bars and public places in hotels
including places for the employees except the kitchen (kitchen).
Departments (Housekeeping) in addition to housekeeping functions
above also has a function to keep the age of equipment and supplies
owned by the hotel to the fullest.
Here is Housekeeping Organization chart:
The biggest income from the management of a hotel is
sales rooms, and the second largest revenue is the sale
food and beverages, whether sold in a restaurant outlets
owned by the hotel and food and beverage sales
through room service (room service) implementation of the provision and
processing, presentation and sale of food and beverages are in
under the responsibility of the Division of Food and Beverage / Food and
Beverage Division. If we needed any sort of hotel guests
in addition to stay and rest by providing rooms
comfortable and clean with a quick and precise service, the provision
food and beverage service at the hotel is a must
so that guests can stay comfortable and enjoyable at the hotel
them. In star hotels we encountered some very general
restaurant and bar that opened for the benefit of hotel guests, but
today many hotel restaurants in the hotel visit
also by customers who aim only to enjoy food
sold in the hotel restaurant for example, lunch time,
dinner and for other purposes related to the service
food and beverages. In addition to increasing hotel revenue
provision of food and beverages can also improve the image of the hotel
those in the community.
sales rooms, and the second largest revenue is the sale
food and beverages, whether sold in a restaurant outlets
owned by the hotel and food and beverage sales
through room service (room service) implementation of the provision and
processing, presentation and sale of food and beverages are in
under the responsibility of the Division of Food and Beverage / Food and
Beverage Division. If we needed any sort of hotel guests
in addition to stay and rest by providing rooms
comfortable and clean with a quick and precise service, the provision
food and beverage service at the hotel is a must
so that guests can stay comfortable and enjoyable at the hotel
them. In star hotels we encountered some very general
restaurant and bar that opened for the benefit of hotel guests, but
today many hotel restaurants in the hotel visit
also by customers who aim only to enjoy food
sold in the hotel restaurant for example, lunch time,
dinner and for other purposes related to the service
food and beverages. In addition to increasing hotel revenue
provision of food and beverages can also improve the image of the hotel
those in the community.
Here is F&B organization chart:
HUMAN RESOURCES
The main functions of the Human Resources Department
is to provide employees who are competent and
professionally oriented to customer satisfaction
Main tasks of the Human Resources Department are:
a. perform the process of hiring
b. conduct employee training
c. creating a quality assurance system
d. system creates a mutation, promotion and demotion
e. fostering administrative staffing
f. foster payroll systems, incentives and fringe benefits
is to provide employees who are competent and
professionally oriented to customer satisfaction
Main tasks of the Human Resources Department are:
a. perform the process of hiring
b. conduct employee training
c. creating a quality assurance system
d. system creates a mutation, promotion and demotion
e. fostering administrative staffing
f. foster payroll systems, incentives and fringe benefits
Here is human Resources Department Organazation Chart:
ACCOUNTING
The main function of accounting is to record, store
the entire hotel and financial transaction data processing of transaction data
finance to produce financial information. in accounting
financial information is better known as the report
finance. Data is a collection of facts that do not have meaning
while information is data that has been processed so that it can
information especially useful for users to perform functions
planning, control and business decision-making.
Accounting also has authority over the hotel cash, salaries of employees, and shall provide financial reports every month and every year.All revenue from the Front Office, Housekeeping, F & B, Store Room, Sales & Marketting all deposited to the administration to be managed again as income the hotel.
the entire hotel and financial transaction data processing of transaction data
finance to produce financial information. in accounting
financial information is better known as the report
finance. Data is a collection of facts that do not have meaning
while information is data that has been processed so that it can
information especially useful for users to perform functions
planning, control and business decision-making.
Accounting also has authority over the hotel cash, salaries of employees, and shall provide financial reports every month and every year.All revenue from the Front Office, Housekeeping, F & B, Store Room, Sales & Marketting all deposited to the administration to be managed again as income the hotel.
Here is Accounting Department organization chart:
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